Customer Support

Troubleshooting

For issues requiring immediate attention, please use the 7x24 on-call pager email address, which is given out only to customers.

For non-immediate issues, please email support@basespace.net.

Policies

• Bandwidth Policy
• Acceptable Use Policy
• Service Level Agreement
• Satisfied Customer Referral Credit Policy

Documentation

• How to use BaseSpace.net email service
  
• How to Manage Your DNS
  
• How to Manage Your Mail
  
• How to Manage Your Managed Linux Server
  
• How to Back Up Your Server
  

Billing

• Finance Charge and Bulk Payment Credit Policy
• Using PayPal to pay your monthly BaseSpace bill

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Questions? Comments? Contact the BaseSpace.net webmaster.